Our platform (the "Platform" refers to the website, including but not limited to: https://www.pupsy.net/ (hereinafter referred to as the "Website"), mobile applications (referring to applications and games (each an "Application," collectively "Applications")) and any related documentation, services; any images, logos, music, photos, and video content, software, designs, graphics, photographs, pictures, illustrations, animations, videos, scripts, texts, music, sounds, narrations, interactive features, health plans, and all other materials and content accessible within the Applications or the Website and constituting a part of our Applications, etc. (hereinafter referred to as "Application Content") are owned, managed, and operated by our company.
The company refers to: HangZhou TuringWang Technology Co., Ltd., with the business registration number 77046920-000-09-24-9, and the registered address at Room 12, 20th Floor, Goodview Commercial Centre, 2-16 Flower Garden Street, Mong Kok, Hong Kong. Postal Code 999077.
You may contact us via email at: [email protected]
These Terms of Use (the "Terms" or "Agreement") constitute a legally binding agreement between you and us regarding your use of our platform. In addition to these Terms, the following terms also apply and form part of your agreement with us (the "Privacy Policy"). Access to and use of our platform is expressly conditioned on your acceptance of these Terms and the Privacy Policy. By creating an account or accessing or using the platform, you acknowledge that you accept and agree to be bound by the terms of these Terms and the Privacy Policy. If you do not agree to these Terms and the Privacy Policy, you shall not access or use the platform.
Our platform is not intended for children (under 13 years of age or the higher age limit as stipulated by applicable law). We do not knowingly collect or solicit any personal data from children, nor do we target children with interest-based advertising, and we do not knowingly allow children to register or use the platform. Children should not use our platform or send us any personal data about themselves at any time. If we become aware that we have inadvertently collected personal data from children, we will take reasonable measures to promptly delete such information from our records. If you believe we may have information from or about children, please contact us via the email provided above.
If you use our platform on a device not owned by you, you must have the owner's permission to do so. Regardless of device ownership, you are responsible for complying with these Terms.
Please note that any terms you have with your respective mobile network provider ("Mobile Provider") will still apply, and you may be charged by your Mobile Provider for access to network connection services while using our platform, as well as any third-party fees from time to time. You will be solely responsible for any costs and other charges or expenses incurred by your Mobile Provider, internet service provider, network operator, and/or any other third-party provider for your internet service, mobile service, and any use of our platform. If you are not the bill payer for the device used to access our platform, it will be assumed that you have obtained permission from the relevant bill payer to use our platform.
Any words following "including," "include," "in particular," "e.g.," or any similar expression will be interpreted as illustrative and will not limit the meaning of the words, descriptions, definitions, phrases, or terms preceding them.
While all of these terms are important, you should pay particular attention to:
Our platform includes our website, our applications, and the application content.
You acknowledge and agree that the names of the applications in different app stores (such as the Apple App Store and Google Play Store) may vary (for example, depending on regional settings). To avoid doubt, the functionality of the applications will remain the same; only the names themselves may change.
We provide access to the platform where you can receive guidance from experienced dog trainers on pet training, behavior, and related topics. Please note that our platform is for educational purposes only. Consultations with our dog trainers should not be used for nutritional, fitness, or other health-related diagnostics, prescriptions, or treatments.
You agree that neither we nor our dog trainers shall be liable for the behavior of your pets during or after any consultation, and there are no guarantees of specific outcomes. The dog trainers agree to provide consultations to you and your pet on a session-by-session basis, with the purpose of teaching you how to train and work with your pet. The trainers will make all reasonable efforts to help you achieve your training and behavior modification goals, but there are no guarantees regarding the performance or behavior of your pet after receiving professional animal behavior consultation.
You acknowledge that any loss or damage resulting from reliance on the information provided by the trainers during the use of the platform will be your sole responsibility.
Please note that each pet is unique, and we cannot guarantee the elimination or change of its behavior. By using our platform and purchasing subscription services, you should understand that each pet responds differently to training, and pets are inherently unpredictable.
All information provided to you through our platform is for general guidance only and cannot replace the professional medical advice, diagnosis, or treatment of a veterinarian who has examined your pet or is familiar with its condition. Any loss or damage resulting from reliance on the information provided through our platform will be your sole responsibility.
If you have any concerns about your pet's health, always consult your veterinarian or other qualified health provider. Never ignore professional medical advice or delay seeking medical advice because of something you have read or heard on the platform. If you think your pet may have a medical emergency, please call your veterinarian immediately. If you have any concerns about your pet's anxiety, you should always consult a veterinarian.
We and the associated trainers shall not be responsible for any and all liabilities arising from any and all information related to the use of our platform, with this disclaimer of liability. Therefore, your use of the platform is at your own risk.
To make the most of our platform, you may need to register for an account (the "Account"). You confirm and agree that the information you provide is true, accurate, and correct.
Should any of your information change, you agree to notify us immediately in writing. However, we cannot guarantee absolute security for your account, nor can we promise that our security measures will prevent unauthorized access to the platform by third-party "hackers."
Your login details are for your personal use only, and you must keep them confidential and secure. Sharing your login details with anyone else is strictly prohibited.
If you suspect or become aware that your login details are being used without authorization or if there is any breach of our security, you must contact us immediately via email, providing details of the unauthorized use or breach.
Without prejudice to our rights and remedies, we reserve the right to disable your account details and suspend your access to any of our platforms immediately if we reasonably believe you have violated any provision of these terms.
We may offer free or paid trial subscriptions for the use of our platform. Unless you cancel at least 24 hours before the end of the trial period, you will be automatically billed at the price displayed on the payment screen, Apple's/Google's or our web payment pop-up screen for the selected subscription period. Please note that if a trial is offered, it will be clearly indicated on the price screen before checkout. If not indicated, you will be purchasing our subscription service directly without a trial period.
At the end of each subscription period (weekly, monthly, 6 months, annually, or other duration, depending on the option you selected at purchase), the subscription will automatically renew for the same duration at the cost of the selected plan. Your account will be charged for the renewal subscription fee within 24 hours before the end of the current subscription period. If you cancel the auto-renewal within the last 24 hours of the subscription period, the cancellation will take effect at the end of the new subscription period. Please be advised that the fees for any subscription may vary.
The payment methods available to you will be those applicable to your region's Apple App Store or Google Play Store, or credit cards, Apple Pay, Google Pay for our website.
At the time of purchase confirmation (when you have authenticated via touch ID, face recognition, or entered your payment method details online, or otherwise accepted the payment screen or the subscription terms provided by Apple/Google's pop-up screen or on our website), or at the end of the trial period, you will be charged through the payment method you submitted at the time of purchase. You authorize us to charge the applicable subscription fees to the payment method you have used.
The company will, at its sole discretion, designate the specific account for processing all payments related to you, thus retaining full power and discretion in the selection process.
If you purchased a subscription or enabled a trial through the Apple App Store: If you are eligible for a refund, you must request it directly from Apple. To apply for a refund, please follow the instructions on the Apple Support page.
If you purchased a subscription or enabled a trial through the Google Play Store: If you are eligible for a refund, you must request it directly from Google. To apply for a refund, please follow the instructions on the Google Support page.
If you purchased a subscription or enabled a trial on our website: Generally speaking, payments made to us are non-refundable.
To the fullest extent permitted by applicable law, we reserve the right to change subscription fees at any time. We will provide you with advance notice of any such changes in price by posting new prices within the application, sending you an email notification, or through other significant means. If you do not wish to pay the new fees, you may cancel the applicable subscription before the changes take effect.
If you have any questions regarding the subscription terms, please contact us via email.
Once you have installed our applications from the Google Play Store or Apple App Store, you can select the subscription services you wish to use with each application. Subscription services are available for different durations, and more details about each type of subscription and their fees are clearly stated within the application.
Application content may be obtained through in-app purchases.
All transactions between you and us will be processed through the Google Play Store or Apple App Store, depending on which app store you downloaded the application from.
In some cases, based on our promotional programs, we may offer discounted subscription prices.
You understand and agree that your payments may be processed by third-party payment processors, which may charge additional fees, commissions, rewards, etc. We are not responsible for these extra costs and do not bear these expenses.
In exchange for your agreement to abide by these terms, you may:
Your right to use our applications is personal to you, and you may not transfer our applications to anyone else for any reason. If you sell or give away a device that has our application installed, you must first delete our application from that device.
Your use of our applications may also be subject to the terms and conditions of the app store where you downloaded the application. In the event of a conflict, the terms and conditions of the app store where you downloaded the application will prevail.
The terms and conditions of the app store from which you downloaded our application should take precedence.
You understand and agree that the application may require updated operating systems, operating system versions, etc., to function properly, and each application has its own technical requirements (including requirements for operating systems and their versions). Please keep an eye on updates to your operating system and update accordingly to ensure the application runs correctly. When accessing the website, please ensure you are using the latest version of your web browser, which will help prevent security issues and ensure all features of the website are available to you.
You are responsible for all activities related to the platform and should comply with all local, state, national, and international laws, regulations, and any applicable regulatory requirements.
Unless you have requested and received our prior written consent, or unless these terms explicitly permit it, you may not:
Application content is for use only within our applications and may not be used separately. Except for the rights explicitly granted herein, no other rights, express or implied, are granted to you, and all rights to the platform are reserved by us.
Unless otherwise stated, any communication you send to us or post on the Google Play Store or Apple App Store is considered to be submitted without any expectation of confidentiality. You agree that we may, at our discretion, publish such communications. You agree to grant us permission to use such communications for free, and to revise, modify, adjust, and change them as we see fit, or make any other changes that we deem appropriate.
You retain all rights to the user content you post, share, or record in the applications. By providing your user content to the platform, you grant us a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, exploit, modify, publicly display, publicly perform, create derivative works based on, incorporate into other works, change the format of, and distribute the user content in connection with the provision and operation of the platform and related services and/or for our promotional purposes (for example, displaying it on our website, within the platform, on social media, or on any website or platform on the internet as we deem appropriate), subject to our Privacy Policy.
The platform is provided on an "as is" and "as available" basis, without any form of representation or warranty, express or implied, including but not limited to implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose, as well as any warranties implied by course of performance or course of dealing, all of which are hereby disclaimed, except to the extent required by law. The company, and any of its officers, directors, employees, agents, affiliates, representatives, suppliers, partners, advertisers, or content providers, make no warranties, and hereby expressly disclaim any and all liability for:
Your use of the application is entirely at your own risk. Some jurisdictions do not allow for the exclusion of certain implied warranties, so some or all of the above exclusions may not apply to you.
To the extent permitted by applicable law, you will indemnify, defend, and hold harmless us, our subsidiaries, affiliates, successors, assigns, officers, agents, representatives, employees, contractors, partners, and licensors (collectively, the "Indemnified Parties") from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way related to:
We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding after becoming aware of it.
We sometimes link to third-party services (whether through advertising or otherwise), for example, when you sign up on our platform through social media and other means. There are several points to note:
We handle all personal data related to your use of our platform in accordance with our Privacy Policy. The Cookie Policy describes the information we collect through the use of cookies and similar technologies, how we use these technologies and why, how our third-party commercial partners use them, and how you can choose not to use these technologies.
If you have any concerns about our platform, please contact us using the details provided in the "About Us" section. If we need to contact you, we will do so via email using the contact information you provided to us. It is the sole responsibility of the user to provide a valid email address. Providing an incorrect email address may, for objective reasons, restrict the user in terms of accessing the application and receiving responses from the company's support team.
We will make reasonable efforts to ensure that our platform is always available for download and use. However, our platform is provided via the internet and mobile networks, so its operation and availability can be affected at any time by factors beyond our control. We do not guarantee that the use or access to our platform will always be available or uninterrupted.
You acknowledge that our platform may rely on advertising revenue to sustain its operations, and we may display advertisements, promotions, or sponsored content on or in association with the application content. You acknowledge that we may not always clearly identify advertisements, promotions, and sponsored content, and the form, manner, and extent of such advertisements, promotions, and sponsored content may change without notice to you. We may, at our discretion, offer a paid feature to remove advertisements through the platform's settings menu.
We may periodically automatically update the platform to improve performance, enhance features, reflect changes in operating systems, or address security issues. Such updates may temporarily interrupt service. If you disable automatic updates, we cannot guarantee that the platform will operate properly or have all its features. We accept no responsibility or obligation for any interruptions, modifications, failures, delays, loss of content, or deactivations that may result from such updates. Updates to our applications will maintain compatibility with the operating system versions available in the app store where you initially downloaded the application.
These terms may only be modified with our prior written consent. We may change or revise these terms, including by introducing new terms, for the following reasons:
If we make any changes (including to our policies), we will provide you with advance written notice via electronic communication within the application. If you notify us in writing within thirty (30) days that you do not accept the changes, these terms will terminate immediately. However, if you continue to use our platform after giving such notice or after the thirty (30) day period, you will be deemed to have accepted the updated terms. We are not obligated to notify you of any changes that result in minor adjustments or corrections to these terms.
These terms will take effect from the date you begin using our platform (the "Effective Date") and will remain in full force and effect while you use the platform, until terminated in accordance with this clause.
We may terminate these terms and your use of our platform, or suspend your use of the platform, immediately by giving you written notice in the following cases:
We reserve the right to cease authorization of any application content at any time at our discretion. In such cases, you may continue to use our applications with the application content, but the application content will no longer be available in the app store, and we will no longer provide support for it.
You may terminate these terms by ceasing to use our platform. If you have purchased a subscription service in accordance with the "Subscriptions" section, you should also cancel your subscription directly.
Your subscription will automatically renew at the end of each period until you cancel. You must cancel before the subscription renews to avoid being charged for the next subscription period.
If you purchased a subscription or enabled a trial through the Apple App Store, please change your subscription settings in your account. To avoid being charged, cancel at least 24 hours before the trial ends or before the current period ends by going to your account settings. You can find more information about managing subscriptions (and how to cancel them) on the Apple Support page.
If you purchased a subscription or enabled a trial through the Google Play Store, please change your subscription settings in your account. To avoid being charged, cancel at least 24 hours before the trial ends or before the current period ends by going to your account settings. You can find more information about managing subscriptions (and how to cancel them) on the Google Support page.
If you uninstall the application, your subscription will not automatically stop. You must cancel the auto-renewal of your subscription to avoid being charged for a new subscription.
Upon termination of these terms, all provisions of this agreement that by their nature should survive termination shall survive, including, without limitation, dispute resolution and arbitration provisions, all ownership provisions, warranty disclaimers, limitation of liability provisions, and indemnification provisions.
Except for the parties to these terms (i.e., you or us), no other person has any right to enforce any of the provisions of these terms.
We may assign our rights and obligations under these terms to another company.
Should this occur, we will notify you in writing, and we will ensure that the assignment does not affect your rights under these terms. You may only assign your rights or obligations under these terms to another person if we give our written consent. These terms are intended to benefit each party, and our respective successors and assigns.
If, for any reason, an arbitrator, arbitration panel, or a court or other body with jurisdiction determines any provision of these terms or any part thereof to be unenforceable, that provision shall be enforced to the maximum extent permissible to reflect the intent of the parties, and the remainder of these terms shall continue in full force and effect. The paper version of these terms shall be admissible in arbitration, judicial, or administrative proceedings.
You acknowledge and agree that certain jurisdictions may periodically impose restrictions on interactions with specific regions, governments, or individuals deemed to pose a risk to global peace and stability or subject to targeted measures. By using the platform, you confirm that you do not reside in or are located in any region currently embargoed by the United Nations, the European Union, the United Kingdom, or the United States, and that you are not otherwise prohibited from accessing the platform. You acknowledge and agree that we reserve the right to adjust, limit, or suspend your access to the platform at any time to ensure compliance with applicable regulations. This may involve restrictions on the platform's availability in your country of residence. Additionally, due to the aforementioned regulatory restrictions, the availability of the platform in your home country may be terminated.